Customer Service Executive (CSE) For Dutch Bangla Bank Limited.

Multidrive Services Limited

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Not specific

Job Context

  • Answer phone calls and handles customer inquiries related to Bank Products.

Job Responsibilities

  • Dutch Bangla bank jobs are available in the content.
  • Answer calls and handles customer inquiries
  • Research required information using available resources and answer to customer queries
  • Manage and resolve customer complaints & requests
  • Provide customers with product and service information
  • Enter new customer information into the system, update existing customer information
  • Process requests, forms and customer appeals
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete after call works

Employment Status



  • Work at office

Educational Requirements

  • Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination

Additional Requirements

  • Age 23 to 30 years
  • Both males and females are allowed to apply
  • Preference will be given those have experience.
  • Not over 30 years of age as of October 01, 2023.
  • Must have good interpersonal skills to understand customers concerns
  • Must be able to learn quickly to acquire the product & process knowledge related to service
  • Must also have good knowledge of computer operations and communications to use call center systems efficiently
  • Willing to work at the times required by call center management
  • Willing to work and on 24 X 7 roster basis, including weekends and public holidays.

Job Location



  • 20000/- (Monthly)

Compensation & Other Benefits

  • Provident fund, Insurance, Gratuity
  • Festival Bonus
  • Allowance

Job Source

Bdjobs.com Online Job Posting.

Read Before Apply

Candidate may required to appear for a relevant aptitude test in Dutch Bangla Bank.

Applicants are encouraged to submit Video Resume.

Learn more about video resume

*Photograph must be enclosed with the resume.

Apply Procedure

Application Deadline : 5 Aug 2023

Published On

26 Jul 2023

Company Information

Multidrive Services LimitedAddress : 20/2 West Panthopath, North Dhanmondi, Dhaka-1205Web : www.multidriveservices.com / www.rscorporation.orgBusiness : Outsourcing and Logistic Services

More Related jobs: allbdjobs.com

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