Customer

Call Center & Customer Care Executives (e-Commerce)

BDSHOP.com

View all jobs of this company

Vacancy

5

Job Context

  • Full-time office job. Only Experienced Candidates are requested to Apply.

Job Responsibilities

  • Call Center & Customer Care Executives in the e-commerce industry play a crucial role in ensuring a positive customer experience and maintaining customer satisfaction. Their responsibilities include:
  • Customer Assistance: Respond to customer inquiries, concerns, and complaints through various channels such as phone calls, emails, live chats, and social media. Providing accurate information about products, services, policies, and procedures.
  • Order Management: Assisting customers with placing orders, order tracking, cancellations, and modifications. Ensuring that customers’ orders are processed correctly and in a timely manner.
  • Technical Support: Helping customers troubleshoot technical issues related to the e-commerce platform, website navigation, payment processing, and account management.
  • Product Knowledge: Developing a deep understanding of the e-commerce company’s products or services to provide detailed and accurate information to customers. This includes knowing about features, specifications, pricing, and availability.
  • Problem Resolution: Addressing customer concerns, complaints, and issues effectively. Identifying solutions to problems and escalating complex issues to higher levels of support when necessary.
  • Customer Education: Educating customers about the features and benefits of products, as well as how to use them effectively. Providing recommendations and guidance based on the customer’s needs.
  • Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products or services to customers, based on their preferences and purchasing history.
  • Complaint Handling: Handling dissatisfied customers professionally and empathetically. Working to find solutions that satisfy customers while adhering to company policies.
  • Data Entry and Documentation: Accurately recording customer interactions, inquiries, and resolutions in the company’s CRM (Customer Relationship Management) system. Keeping thorough and up-to-date records for future reference.
  • Feedback Collection: Gather feedback from customers about their experiences with the e-commerce platform, products, and services. Providing valuable insights to the management team for improvements.
  • Compliance and Policies: Ensuring that customer interactions and resolutions align with company policies and guidelines. Adhering to data privacy and security regulations when handling customer information.
  • Shift Management: Adhering to assigned schedules, breaks, and shift rotations to ensure round-the-clock customer support coverage in All BD Jobs

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • Diploma in Engineering, Bachelor degree in any discipline

Experience Requirements

  • 2 to 4 year(s)

Additional Requirements

  • Age 20 to 35 years
  • Both males and females are allowed to apply
  • Honest & Punctual
  • Must be a non-smoker.
  • Do not apply if you are running a student

Job Location

Dhaka (Elephant Road)

Salary

  • Tk. 12000 – 15000 (Monthly)

Compensation & Other Benefits

  • Salary Review: Yearly
  • Festival Bonus: 2

Job Source

Bdjobs.com Online Job Posting.

Read Before Apply

Please update your CV and send it with the Subject line ” Application for Call Center & Customer Care Executives (e-Commerce)”

*Photograph must be enclosed with the resume.

Apply Procedure

Send your CV to cv@bdshop.com or Email your CV from MY BDJOBS account.

Application Deadline: 10 Sep 2023

Published On

23 Aug 2023

Company Information

BDSHOP.comAddress : Office: 2nd Floor, Lift- 2, 307, Elephant Road (Pubali Nak Building, Near Star Kabab), Dhaka-1205Web : https://www.bdshop.com/Business: BDSHOP.COM is a leading eCommerce company established in 2014 with 4 Physical Showrooms (in Dhaka, Sylhet, Chattogram & Cumilla) and Head Office is in Elephant Road, Dhaka.

More Jobs: All BD Jobs
Private Jobs: BD Jobs

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