Customer Service Officer [ Updated ]
Digicon Technologies Ltd.
Vacancy
60
Job Responsibilities
- Customer Need to handle incoming calls to prospective customers pertaining to the Client’s business.
- Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, clarify information, and provide solutions.
- Perform every call actively to solve the client’s problem.
- Must be knowledgeable about Facebook (Social media), email & web chat.
- Refer unresolved customer grievances to designated persons for further investigation.
- Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
- Report from time to time to the team leader for complicated issues.
Employment Status
Full-time
Educational Requirements
- Graduate from any discipline.
- Graduation running (3rd & 4th year) student also encourage to apply.
- Educational responsibilities for a Customer Service Officer (CSO) typically involve continuous learning and development to ensure they are well-equipped to provide the best possible service to customers. While the specific educational requirements can vary depending on the organization and the complexity of the role, here are some educational responsibilities that are commonly associated with the position:
- Product and Service Knowledge: CSOs should have a deep understanding of the products or services offered by their company. This knowledge includes knowing the features, benefits, pricing, and any technical aspects related to the offerings.
- Company Policies and Procedures: Familiarity with the company’s policies, procedures, and guidelines is essential. CSOs should be well-versed in areas such as returns and refunds policies, warranty information, and data security protocols.
- Industry Knowledge: Depending on the industry, CSOs may need to stay informed about industry trends, regulations, and developments that can impact customer interactions. This knowledge helps them provide informed assistance to customers.
- Communication Skills: Effective communication is a crucial educational aspect for CSOs. They should continually work on improving their verbal and written communication skills to ensure clear and concise interactions with customers.
Additional Requirements
- Age at most 35 years
- Both males and females are allowed to apply
- Similar experience in BPO industry will get preference.
- Basic computer knowledge.
- Good oral communication skill.
- Good listening skill and analytical skill.
- Customer focus and adaptability to different personality types.
- Willingness to work in any shift/ roster.
- The responsibilities of a Customer Service Officer (CSO) may vary depending on the industry, company, and specific role, but generally, a CSO plays a crucial role in ensuring positive customer experiences and maintaining customer satisfaction. Here are common responsibilities associated with the role of a Customer Service Officer:
- Responding to Customer Inquiries: CSOs are often the first point of contact for customers. They must answer questions, provide information, and address concerns via various communication channels, such as phone calls, emails, live chat, or in-person interactions.
- Problem Resolution: CSOs help customers resolve issues, complaints, or problems they encounter with products or services. They work to find solutions that align with company policies and customer needs.
- Providing Product/Service Information: CSOs should have a deep understanding of the products or services offered by their company. They educate customers about features, benefits, pricing, and other relevant information.
- Handling Customer Feedback: CSOs collect and document customer feedback, whether positive or negative, and share this feedback with relevant departments within the organization to drive improvements in products, services, or processes.
Job Location
Dhaka (Tejgaon)
Salary
- Negotiable
Job Source
Bdjobs.com Online Job Posting.
Read Before Apply
Job Location will be Tejgoan Satrasta. But only interview location will be Mirpur- 12.
Applicants are encouraged to submit Video Resume.
*A photograph must be enclosed with the resume.
Apply Procedures
Walk in Interview
Reporting Time: 10.00 am to 11.30 am.
Day: Saturday to Thursday.
Except Friday and Any Government Holiday.
Please bring your CV & Photocopy of NID along with you.
Location: (Level 4) Sofura Trade City (Aarong Building), 1 Sujat Nagar, MIrpur- 12, Pallabi, Dhaka- 1216.
Application Deadline : 28 Oct 2023
Published On
28 Sep 2023
Company Information
Digicon Technologies Ltd.Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
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